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Evaluating Genesys
Many companies have been impacted by the announcement from Genesys that they must move off their current product offerings and onto new Genesys products. This announcement has been baffeling to many as it came with no information about what product would replace the services that these customer’s are using today. As a result, many companies…
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Business is logical, get the data & make a decision
Have you ever noticed that the simplest truths in life an businesses are taught in Kindergarten? These lessons are so simple a child can figure them out, and yet we often forget to apply these simple lessons in business. There were several stories I learned as a small kid that have played a strong impact…
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Rule 1: Businesses Exist to Make Money
Have you ever noticed that each year business gets more and more complicated? I remember when I started my career 25 years ago, we would turn up service for a new business via a one-page contract. Today that contract barely will fit into a 1 inch binder, and even then work doesn’t start until a…
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Leadership Lessons
Have you ever noticed that the simplest truths in life and business are taught in Kindergarten? These lessons are so simple a child can figure them out, and yet we often forget to apply these simple lessons in business. Recently I have been thinking about the story of “The Little Red Hen” “The Little Red…
