Recent Categories
Recent Posts
Post Archive
Catogery Tags
Connect With Us
-
SimulChannel
For years OmniChannel has been touted as the ultimate customer experience eliminating a key customer complaint of having to reexplain their issue when changing communication channels. However, to deliver this experience requires considerable consolidation of contact center providers and a large operational costs. The next generation solution is unifying the communication methods into one connection,…
-
Evaluating Genesys
Many companies have been impacted by the announcement from Genesys that they must move off their current product offerings and onto new Genesys products. This announcement has been baffeling to many as it came with no information about what product would replace the services that these customer’s are using today. As a result, many companies…
-
Leadership Lessons
Have you ever noticed that the simplest truths in life and business are taught in Kindergarten? These lessons are so simple a child can figure them out, and yet we often forget to apply these simple lessons in business. Recently I have been thinking about the story of “The Little Red Hen” “The Little Red…
